Airbyte - Failed Syncs Caused by Increased Load – Incident details

Experiencing partially degraded performance

Failed Syncs Caused by Increased Load

Resolved
Major outage
Started about 3 years agoLasted about 1 hour

Affected

WebApp

Major outage from 4:53 PM to 6:10 PM

API Sources

Major outage from 4:53 PM to 6:10 PM

All Other Connectors

Major outage from 4:53 PM to 6:10 PM

Database Sources

Major outage from 4:53 PM to 6:10 PM

All Other Database Sources

Major outage from 4:53 PM to 6:10 PM

File Connectors

Major outage from 4:53 PM to 6:10 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue! We experienced unexpected network traffic that overloaded our system which led to some unique errors. We have addressed the issue by bolstering our infrastructure and enabled two additional IP addresses. If you have a database connector or other connector that requires IPs to be whitelisted, you may need to make sure that all of the following IP addresses are whitelisted : 34.106.109.131 | 34.106.196.165 | 34.106.60.246 Sorry for the inconvenience and we appreciate your understanding.

  • Monitoring
    Monitoring

    A fix has been pushed and we are monitoring the update.

  • Investigating
    Investigating

    Our platform is seeing increased load we are seeing high error rates in jobs.

    Sorry for the inconvenience while we are investigating this issue.