Failed Syncs Caused by Increased Load

Resolved

Major outage

Started almost 4 years agoSeptember 19, 2022Lasted about 1 hour4:536:10 PMUTC

Affected

WebApp

API Sources

All Other Connectors

Database Sources

All Other Database Sources

File Connectors

Updates

Resolved
September 19, 2022 at 6:10 PMUTC
Resolved
September 19, 2022 at 6:10 PMUTC
We just resolved the issue! We experienced unexpected network traffic that overloaded our system which led to some unique errors. We have addressed the issue by bolstering our infrastructure and enabled two additional IP addresses. If you have a database connector or other connector that requires IPs to be whitelisted, you may need to make sure that all of the following IP addresses are whitelisted : 34.106.109.131 | 34.106.196.165 | 34.106.60.246 Sorry for the inconvenience and we appreciate your understanding.
Monitoring
September 19, 2022 at 5:05 PMUTC
Monitoring
September 19, 2022 at 5:05 PMUTC
A fix has been pushed and we are monitoring the update.
Investigating
September 19, 2022 at 4:53 PMUTC
Investigating
September 19, 2022 at 4:53 PMUTC
Our platform is seeing increased load we are seeing high error rates in jobs.

Sorry for the inconvenience while we are investigating this issue.

Airbyte - Failed Syncs Caused by Increased Load – Incident details