Data Sync experiencing degraded performance

Data Sync

99.80% uptime
Jun 2023 · 99.67%Jul · 99.89%Aug · 99.84%
Jun 202399.67% uptime
Jul 202399.89% uptime
Aug 202399.84% uptime

WebApp

99.84% uptime
Jun 2023 · 99.67%Jul · 99.85%Aug · 100.0%
Jun 202399.67% uptime
Jul 202399.85% uptime
Aug 2023100.0% uptime

Notifications

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Normalization

99.63% uptime
Jun 2023 · 98.89%Jul · 100.0%Aug · 100.0%
Jun 202398.89% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Airbyte Homepage (Airbyte.com)

99.13% uptime
Jun 2023 · 97.37%Jul · 100.0%Aug · 100.0%
Jun 202397.37% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Third Party Component

Operational

Airbyte API

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Connector Builder

Operational

Notice history

Aug 2023

Billing Page Inaccessible
  • Resolved
    Resolved

    The issue was due to a temporary third-party server issue and has been successfully resolved.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Investigating
    Investigating

    We have identified an issue related to the billing page. At this time our billing page is inaccessible. Our team is actively working on a fix. Thank you for your patience as we work to resolve this issue.

Billing Page Inaccessible
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience as we worked to resolve this issue.

  • Identified
    Identified

    We have investigated and identified an issue related to the billing page. At this time our billing page is inaccessible. Our team is actively working on a fix. Thank you for your patience as we work to resolve this issue.

Source: Amazon Ads - Third Party Issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an incident with the Amazon Ads source that is causing syncs to fail with a Unexpected HTTP status code 500 error.
    We believe this is due to a potential server issue with Amazon Ads' API and will post updates as we know more.
    Thank you for your patience and we apologize for any inconvenience.

Increase in Sync Failures
  • Resolved
    Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the update. Syncs should now be running normally.

    Thank you for your patience as we work to resolve this issue.

  • Investigating
    Investigating

    We are currently investigating an issue causing an increase in sync failures.

    Thank you for your patience and we apologize for any inconvenience.

Increase in Delayed/Long Running Syncs
  • Resolved
    Resolved

    After monitoring the update we are confident we have resolved all affected connections experiencing long running syncs.

    Thank you for your patience as worked towards resolving this issue.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating an increase in long running or delayed syncs. We are not seeing failed sync, we are seeing syncs succeeding after a few attempts.

    This issue is in active investigation and we will be posting updates as we have them.

    Thank you for your patience as we work to resolve the issue.

Jul 2023

Source: Stripe - Syncs Failing
  • Resolved
    Resolved

    This incident has been resolved.

Syncs Unable to Start
  • Resolved
    Resolved

    This incident has been resolved. We will continue to monitor syncs.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently preventing syncs from starting.

    Thank you for your patience as we dig into the issue.

Source: Zendesk Support - Inaccurate/Missing Data
  • Resolved
    Resolved

    This incident has been resolved. Impacted users will be receiving an email with instructions on backfilling missing data.

    Thank you for your patience as we investigated this issue and we apologize for any inconvenience.

  • Monitoring
    Monitoring

    We have rolled back the change that caused this issue and are currently monitoring the result.
    We are still working on a long-term fix and hope to release it tomorrow.

    Thank you for your patience as we work to resolve this issue.

  • Identified
    Identified

    We have had some users report of missing data from the Zendesk Support source connector and believe this was due to a recent change to switch from offset pagination to cursor pagination on July 12th.
    We are working to roll back this change and thank you for your patience as we work towards resolving this issue

Airbyte Cloud Inaccessible
  • Resolved
    Resolved

    The issue has been successfully resolved.
    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently affecting the Airbyte Cloud UI.

    Thank you for your patience as we dig into the issue.

Syncs Unable to Start
  • Resolved
    Resolved

    The issue has been successfully resolved.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.
    Syncs should now be starting and running normally.
    Thank you for your patience as we investigated this issue and we apologize for any inconvenience.

  • Identified
    Identified

    We have found the root cause of the issue was from a recent deploy and are working to roll back the changes.
    Thank you for your patience as we work towards resolving this issue.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently preventing syncs from starting.

    Thank you for your patience as we dig into the issue.

Jun 2023

Increase in Sync Failures
  • Resolved
    Resolved

    After monitoring the rollback and deploy of the improved update we are confident the issue has been resolved.

    Thank you for your patience as we worked to resolve the issue.

  • Monitoring
    Monitoring

    We have identified the issue and have reverted the changes.

    There was a change to our database that caused failing syncs to not retry.

    We are now monitoring the roll back.

    Thank you again for your patience as we work to resolve this issue.

  • Investigating
    Investigating

    We are actively investigating an increase in failed syncs.

    We will be providing more update here as we have them.

    Thank you for your patience as we try and resolve this issue.

Source Google Ads sync failure
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are seeing a growing number of failing syncs using the source Google Ads connector.

Some Workflows Unable to Start
  • Resolved
    Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Identified
    Update

    We are seeing US data plan sync succeeding but we are still seeing some failures in EU. We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We believe this is due to a certificate issue and are working on a fix.

    Users are currently seeing errors when creating a new connector or connection, re-testing existing connectors, and starting syncs.

    We will provide updates as we investigate further. Thank you for your patience as we investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue where syncs are unable to start.

    Thank you for your patience while we investigate this issue

Long running syncs
  • Resolved
    Resolved

    The issue has been successfully resolved.
    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Update

    We are continuing to monitor the results of the fix and expect syncs to succeed

    Thank you for your patience as we investigated this issue and we apologize for any inconvenience.

  • Monitoring
    Update

    We are continuing to monitor the issue, however the fix we implemented may cause some syncs to fail but the next scheduled sync should succeed.

  • Monitoring
    Monitoring

    We implemented a fix to increase the number of workers and are currently monitoring the result.

    Affected connections should continue to sync as expected.

  • Investigating
    Investigating

    We have identified an issue that is causing syncs to run longer than expected. We are taking action to address these long running syncs.

    Thank you for your patience as we work to resolve the issue.

Airbyte Homepage (Airbyte.com) Is Down Due to Provider Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our webpage is now accessable but other pages such as our support webform is still experiencing issues due to the upstream third party outage.

    We are closely monitoring and will update our status page as soon as there has been a resolution.

  • Investigating
    Investigating

    Our provider to our Airbyte.com homepage is currently experiencing an outage.

    They have posted on their status page and we will be monitoring their status page and update here once they have resolved the issue on their side.

Jun 2023 to Aug 2023