Source: Zendesk Support - Inaccurate/Missing Data - Incident details - Airbyte - Status

Source: Zendesk Support - Inaccurate/Missing Data

Resolved

Degraded performance

Started almost 3 years agoJuly 19, 2023Lasted about 24 hours4:54 PMJuly 20, 20234:41 PMUTC

Affected

API Sources

Zendesk Support Source

Updates

Resolved
July 20, 2023 at 4:41 PMUTC
Resolved
July 20, 2023 at 4:41 PMUTC
This incident has been resolved. Impacted users will be receiving an email with instructions on backfilling missing data.

Thank you for your patience as we investigated this issue and we apologize for any inconvenience.
Monitoring
July 19, 2023 at 11:00 PMUTC
Monitoring
July 19, 2023 at 11:00 PMUTC
We have rolled back the change that caused this issue and are currently monitoring the result.
We are still working on a long-term fix and hope to release it tomorrow.

Thank you for your patience as we work to resolve this issue.
Identified
July 19, 2023 at 4:54 PMUTC
Identified
July 19, 2023 at 4:54 PMUTC
We have had some users report of missing data from the Zendesk Support source connector and believe this was due to a recent change to switch from offset pagination to cursor pagination on July 12th.
We are working to roll back this change and thank you for your patience as we work towards resolving this issue