Airbyte - Source TikTok Marketing Encountering Rate Limiting Errors – Incident details

All systems operational

Source TikTok Marketing Encountering Rate Limiting Errors

Monitoring
Partial outage
Started about 1 month ago

Affected

API Sources

Partial outage from 6:30 AM to 6:36 PM, Operational from 6:36 PM to 12:00 AM

TikTok Marketing Source

Partial outage from 6:30 AM to 6:36 PM, Operational from 6:36 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Sync jobs for connections with Source TikTok Marketing are failing with the following error message:

    TikTok Marketing API rate limit exceeded.

    We have identified that cause of the incident and are working towards a resolution. In the meantime, to avoid this error, users can establish their own TikTok Auth App by following these steps. Once established, users can either utilize a Workspace Oauth Credential Override API call or an Initiate OAuth for a source API call followed by an Update a Source and fully overwrite it API call using the secretId generated from the Initiate Oauth step.

    Please reach out to Support if you have any questions.

  • Investigating
    Investigating

    Sync jobs for connections with Source TikTok Marketing are failing with the following error message:

    TikTok Marketing API rate limit exceeded.

    Our team is actively investigating the cause.