High rate of Sync Failures

Resolved
Partial outage
Started about 1 year ago Lasted about 3 hours

Affected

Normalization
Data Sync
Updates
  • Resolved
    Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Update

    We are still actively working on this issue. We believe the root cause is a configuration issue. We are actively working to repair that configuration. We currently anticipate and fix in around an hour.

  • Identified
    Identified

    Due to a permissions error in GCP normalization is not functioning correctly. We believe we understand the cause and a fix will be applied shortly.