Source: Zendesk Support - Inaccurate/Missing Data - Incident details - Airbyte - Status

Show current status

Resolved
Source: Zendesk Support - Inaccurate/Missing Data

Started

July 19, 2023 at 4:54 PM

Status

Resolved after about 24 hours

Impact

Degraded performance

Affected

API Sources

Zendesk Support Source

Resolved
July 20, 2023 at 4:41 PM
Resolved
July 20, 2023 at 4:41 PM
This incident has been resolved. Impacted users will be receiving an email with instructions on backfilling missing data.

Thank you for your patience as we investigated this issue and we apologize for any inconvenience.
Monitoring
July 19, 2023 at 11:00 PM
Monitoring
July 19, 2023 at 11:00 PM
We have rolled back the change that caused this issue and are currently monitoring the result.
We are still working on a long-term fix and hope to release it tomorrow.

Thank you for your patience as we work to resolve this issue.
Identified
July 19, 2023 at 4:54 PM
Identified
July 19, 2023 at 4:54 PM
We have had some users report of missing data from the Zendesk Support source connector and believe this was due to a recent change to switch from offset pagination to cursor pagination on July 12th.
We are working to roll back this change and thank you for your patience as we work towards resolving this issue