Airbyte - Source TikTok Marketing Encountering Rate Limiting Errors – Incident details

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Source TikTok Marketing Encountering Rate Limiting Errors

ResolvedPartial outage36 hours 6 minutes

Affected

API Connectors

Partial outage from 6:30 AM to 6:36 PM, Operational from 6:36 PM to 6:36 PM

Sources

Partial outage from 6:30 AM to 6:36 PM, Operational from 6:36 PM to 6:36 PM

TikTok Marketing Source

Partial outage from 6:30 AM to 6:36 PM, Operational from 6:36 PM to 6:36 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Sync jobs for connections with Source TikTok Marketing are failing with the following error message:

    TikTok Marketing API rate limit exceeded.

    We have identified that cause of the incident and are working towards a resolution. In the meantime, to avoid this error, users can establish their own TikTok Auth App by following these steps. Once established, users can either utilize a Workspace Oauth Credential Override API call or an Initiate OAuth for a source API call followed by an Update a Source and fully overwrite it API call using the secretId generated from the Initiate Oauth step.

    Please reach out to Support if you have any questions.

  • InvestigatingUTC

    Sync jobs for connections with Source TikTok Marketing are failing with the following error message:

    TikTok Marketing API rate limit exceeded.

    Our team is actively investigating the cause.