Airbyte - Notice history

All systems operational

Data Sync - Operational

100% - uptime
Jul 2023 · 99.89%Aug · 99.84%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

WebApp - Operational

100% - uptime
Jul 2023 · 99.85%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Notifications - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Normalization - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Airbyte Homepage (Airbyte.com) - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Third Party Component - Operational

Airbyte API - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Connector Builder - Operational

Notice history

Sep 2023

Issues accessing connections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The team has reverted the changes that caused issues with accessing the Status tab and users should be able to access their connections without issue.

  • Identified
    Identified

    We noticed a number of users report issues when accessing their connection.

    The issue is specifically happening when navigating to the Status tab of the connection. You should be able to navigate to another tab by including the table into your URL directly.

    For example:
    https://cloud.airbyte.com/workspaces/{WorkspaceID}/connections/{ConnectionID}/job-history

Source: Facebook Marketing - Third Party Issue
  • Resolved
    Resolved

    Meta has resolved their status page and we are no longer seeing failures on user's syncs.

  • Identified
    Identified

    We have noticed an increased failure rate with Facebook Marketing connections due to an outage of Meta's API.

    They have posted on their status page and we will be monitoring their status page and update here once they have resolved the issue on their side.

Aug 2023

Billing Page Inaccessible
  • Resolved
    Resolved

    The issue was due to a temporary third-party server issue and has been successfully resolved.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Investigating
    Investigating

    We have identified an issue related to the billing page. At this time our billing page is inaccessible. Our team is actively working on a fix. Thank you for your patience as we work to resolve this issue.

Billing Page Inaccessible
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience as we worked to resolve this issue.

  • Identified
    Identified

    We have investigated and identified an issue related to the billing page. At this time our billing page is inaccessible. Our team is actively working on a fix. Thank you for your patience as we work to resolve this issue.

Source: Amazon Ads - Third Party Issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an incident with the Amazon Ads source that is causing syncs to fail with a Unexpected HTTP status code 500 error.
    We believe this is due to a potential server issue with Amazon Ads' API and will post updates as we know more.
    Thank you for your patience and we apologize for any inconvenience.

Increase in Sync Failures
  • Resolved
    Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the update. Syncs should now be running normally.

    Thank you for your patience as we work to resolve this issue.

  • Investigating
    Investigating

    We are currently investigating an issue causing an increase in sync failures.

    Thank you for your patience and we apologize for any inconvenience.

Increase in Delayed/Long Running Syncs
  • Resolved
    Resolved

    After monitoring the update we are confident we have resolved all affected connections experiencing long running syncs.

    Thank you for your patience as worked towards resolving this issue.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating an increase in long running or delayed syncs. We are not seeing failed sync, we are seeing syncs succeeding after a few attempts.

    This issue is in active investigation and we will be posting updates as we have them.

    Thank you for your patience as we work to resolve the issue.

Jul 2023

Source: Stripe - Syncs Failing
  • Resolved
    Resolved

    This incident has been resolved.

Syncs Unable to Start
  • Resolved
    Resolved

    This incident has been resolved. We will continue to monitor syncs.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently preventing syncs from starting.

    Thank you for your patience as we dig into the issue.

Source: Zendesk Support - Inaccurate/Missing Data
  • Resolved
    Resolved

    This incident has been resolved. Impacted users will be receiving an email with instructions on backfilling missing data.

    Thank you for your patience as we investigated this issue and we apologize for any inconvenience.

  • Monitoring
    Monitoring

    We have rolled back the change that caused this issue and are currently monitoring the result.
    We are still working on a long-term fix and hope to release it tomorrow.

    Thank you for your patience as we work to resolve this issue.

  • Identified
    Identified

    We have had some users report of missing data from the Zendesk Support source connector and believe this was due to a recent change to switch from offset pagination to cursor pagination on July 12th.
    We are working to roll back this change and thank you for your patience as we work towards resolving this issue

Airbyte Cloud Inaccessible
  • Resolved
    Resolved

    The issue has been successfully resolved.
    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently affecting the Airbyte Cloud UI.

    Thank you for your patience as we dig into the issue.

Syncs Unable to Start
  • Resolved
    Resolved

    The issue has been successfully resolved.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.
    Syncs should now be starting and running normally.
    Thank you for your patience as we investigated this issue and we apologize for any inconvenience.

  • Identified
    Identified

    We have found the root cause of the issue was from a recent deploy and are working to roll back the changes.
    Thank you for your patience as we work towards resolving this issue.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently preventing syncs from starting.

    Thank you for your patience as we dig into the issue.

Jul 2023 to Sep 2023

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