Airbyte - Notice history

Shopify experiencing degraded performance

Data Sync - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

WebApp - Operational

100% - uptime
Nov 2024 · 99.99%Dec · 99.87%Jan 2025 · 99.91%

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Nov 2024
Dec 2024
Jan 2025

Notifications - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Normalization - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Airbyte Homepage (Airbyte.com) - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Third Party Component - Operational

Airbyte API - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Connector Builder - Operational

Notice history

Jan 2025

Shopify Stream Deprecation - `products_graph_ql` and `customer_saved_search`
  • Identified
    Identified

    The Shopify API removed the endpoints powering the products_graph_ql and customer_saved_search earlier than expected. This has caused some connections with those streams active to fail. The newest version of the Airbyte Shopify Connector resolves the error. The products stream on the new version of the connector can be used in place of the deprecated products_graph_ql stream. More details can be found here: https://docs.airbyte.com/integrations/sources/shopify-migrations#upgrading-to-260

Subscription Flow Issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Users report being unable to subscribe to Airbyte Cloud despite completing the card setup flow. Internal testing identified a Stripe webhook bug.

    We are continuing to work on a fix for this incident.

Database configuration update
  • Planned
    January 14, 2025 at 8:00 PM
    Planned
    January 14, 2025 at 8:00 PM

    Restarting the Postgres databases to apply configuration changes. During this process, data syncs will be delayed and the UI/API will not be available. Once service is restored, syncs should resume without any intervention.

  • Completed
    January 14, 2025 at 12:00 PM
    Completed
    January 14, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    January 14, 2025 at 11:00 AM
    In progress
    January 14, 2025 at 11:00 AM
    Maintenance is now in progress
OAuth Outage Impacting Multiple Source Connectors
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    The issue has been resolved, and oauth on source connectors are working as normal again.

    Thank you for your patience!

Facebook API Deprecation Causes Sync Failures for User and Media Insights Streams
  • Update
    Update

    The issue has been resolved, and previously failing syncs are now expected to succeed during their next scheduled or manually prompted run.

  • Resolved
    Resolved

    Sync failures are occurring for the user_insights and media_insights streams due to a Facebook API deprecation that went into effect on January 8, 2025. The deprecation impacts fields requested by these streams, causing disruptions for all users relying on them. We are currently investigating this incident and will update with more information as soon as we have it.

Dec 2024

Unauthorized Errors in Connector Builder
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Users are currently encountering Unauthorized Errors in Connector Builder. We are currently investigating this incident.

Airbyte Cloud is Down
  • Resolved
    Resolved

    This incident has been resolved and Airbyte Cloud is back up. Thanks for bearing with us!

  • Investigating
    Investigating

    Airbyte cloud is down with a 502 error. We are currently investigating this incident. We will update here as soon as we have information to share.

Nov 2024

Intermittent Sync Failures for EU Region
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the update.

    Thank you for your patience as we work to resolve this issue.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently causing an increase in sync failures for connections and workspaces in the EU region.

    Some syncs are failing with the error below:

    Client Error: 401

    Thank you for your patience as we investigate this issue.

Increased Sync Failures with Custom Source Connectors
  • Resolved
    Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the update.

    Thank you for your patience as we work to resolve this issue.

  • Investigating
    Investigating

    We are currently investigating an issue that is currently affecting connections with custom source connectors. Thank you for your patience as we dig into the issue.

Permission errors when accessing Airbyte Cloud for some users
  • Resolved
    Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Billing system maintenance
  • Completed
    November 14, 2024 at 10:14 PM
    Completed
    November 14, 2024 at 10:14 PM
    Maintenance has completed successfully.
  • In progress
    November 13, 2024 at 4:00 PM
    In progress
    November 13, 2024 at 4:00 PM

    Our billing system is undergoing maintenance to switch all users that are still on our pre-paid credit model over to get billed in arrears. This maintenance will only affect you if you're currently buying credits in advance of using them. Airbyte users who are getting a monthly invoice are not affected.

    If you are an affected user, you won't be able to visit the "Billing" page in the Airbyte UI to see your usage and buy credits. In case you're low on credits, no need to worry - your syncs will keep running even if you'll run out of credits during the maintenance window!

    We'll reach out to all affected users end of this week with next steps required to get billed in arrears for your Airbyte usage.

    You can read up on Airbyte's pricing in our docs.

    In case you have any questions or issues related to billing, please send us a message to billing@airbyte.io.

Nov 2024 to Jan 2025

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