All systems operational

Data Sync

98.13 % uptime
Apr 202399.46% uptime
May 202395.41% uptime
Jun 202399.67% uptime

WebApp

99.66 % uptime
Apr 202399.92% uptime
May 202399.41% uptime
Jun 202399.67% uptime

Notifications

100 % uptime
Apr 2023100% uptime
May 2023100% uptime
Jun 2023100% uptime

Normalization

99.63 % uptime
Apr 2023100% uptime
May 2023100% uptime
Jun 202398.89% uptime

Database/Warehouse Destinations

99.88 % uptime
Apr 2023100% uptime
May 2023100% uptime
Jun 202398.89% uptime

API Sources

99.82 % uptime
Apr 2023100% uptime
May 202398.7% uptime
Jun 202394.18% uptime

Database Sources

99.9 % uptime
Apr 202399.39% uptime
May 2023100% uptime
Jun 2023100% uptime

File Connectors

100 % uptime
Apr 2023100% uptime
May 2023100% uptime
Jun 2023100% uptime

Airbyte Homepage (Airbyte.com)

99.12 % uptime
Apr 2023100% uptime
May 2023100% uptime
Jun 202397.37% uptime

Notice history

Jun 2023

Increase in Sync Failures
  • Resolved

    After monitoring the rollback and deploy of the improved update we are confident the issue has been resolved.

    Thank you for your patience as we worked to resolve the issue.

  • Monitoring

    We have identified the issue and have reverted the changes.

    There was a change to our database that caused failing syncs to not retry.

    We are now monitoring the roll back.

    Thank you again for your patience as we work to resolve this issue.

  • Investigating

    We are actively investigating an increase in failed syncs.

    We will be providing more update here as we have them.

    Thank you for your patience as we try and resolve this issue.

Source Google Ads sync failure
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are seeing a growing number of failing syncs using the source Google Ads connector.

Some Workflows Unable to Start
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Identified

    We are seeing US data plan sync succeeding but we are still seeing some failures in EU. We are continuing to work on a fix for this incident.

  • Identified

    We believe this is due to a certificate issue and are working on a fix.

    Users are currently seeing errors when creating a new connector or connection, re-testing existing connectors, and starting syncs.

    We will provide updates as we investigate further. Thank you for your patience as we investigate this issue.

  • Investigating

    We are currently investigating an issue where syncs are unable to start.

    Thank you for your patience while we investigate this issue

Long running syncs
  • Resolved

    The issue has been successfully resolved.
    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    We are continuing to monitor the results of the fix and expect syncs to succeed

    Thank you for your patience as we investigated this issue and we apologize for any inconvenience.

  • Monitoring

    We are continuing to monitor the issue, however the fix we implemented may cause some syncs to fail but the next scheduled sync should succeed.

  • Monitoring

    We implemented a fix to increase the number of workers and are currently monitoring the result.

    Affected connections should continue to sync as expected.

  • Investigating

    We have identified an issue that is causing syncs to run longer than expected. We are taking action to address these long running syncs.

    Thank you for your patience as we work to resolve the issue.

Airbyte Homepage (Airbyte.com) Is Down Due to Provider Outage
Destination: Snowflake - Normalization Error
  • Resolved

    This incident has been resolved. All impacted users have been sent communications with instructions on how correct the residual effects from this issue.

  • Monitoring

    We implemented a fix and are currently monitoring the result. Impacted users will be receiving an email with instructions.

  • Identified

    During a 4-hour window a small subset of Snowflake connections had improperly deserialized data written to their destinations. The team is actively investigating the best method to remediate this situation.

Source: Mixpanel - Third Party Issue
  • Resolved

    This incident has been resolved. A recent update from Mixpanel changed which API endpoints were available for users on the Basic Plan. A fix has been deployed to properly identify the streams available for a users Mixpanel plan. Basic Plan users will need refresh source schema to return to a functioning state.

  • Identified

    A recent change to Mixpanel's API has caused Mixpanel Basic Plan user's syncs to fail. We are currently investigating our options moving forward. In the meantime, upgrading to a paid plan on Mixpanel will return connections to a functioning state.

Source: Google Ads - Third party failure
Transient Job Failures
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    We have mitigated the current issue but would like to monitor the results through tomorrow.

    Thank you for your patience.

  • Investigating

    We are still investigating this incident, we will provide and update as soon as possible.

  • Investigating

    We are currently investigating transient job failures. These job failures will show up as transient connection failures or UI errors.

    We will provide updates as we know more.

    Thanks you for your patience as we investigate this issue.

Source: Google Analytics(UA) - Quota exceeded for quota metric
  • Resolved

    This incident has been resolved.

  • Monitoring

    We have gotten our quota increased and are currently monitoring the result.

  • Identified

    We are currently seeing users using the Google Analytics(UA) connector fail as our project has reached the daily quota limit. We are still in contact with Google to get our quota improved.

    As a workaround, you can authenticate the connector using the Service Account Key option which will use your own quota and not Airbyte's shared quota.

  • Resolved

    This incident has been resolved.

  • Monitoring

    Our daily quota has been reset and do not expect users to run into this error again.

  • Identified

    We are currently reaching out to Google to increase our quote to avoid this issue from continuing.

    As a workaround, you can authenticate the connector using the Service Account Key option which will use your own quota and not Airbyte's shared quota.

  • Investigating

    We are currently investigating this incident.

May 2023

Source Instagram Permissions Error
  • Resolved

    This incident has been resolved. If you are seeing any further permissions errors, please re-authenticate your Instagram connector.

    Please reach out to Airbyte Cloud support if you have any questions.

  • Investigating

    We are seeing permission related failures on connections with Instagram as a source. We are currently investigating this incident.

    If you are experiencing permissions issues with your Instagram connection, attempt to Re-Authenticate your Instagram Source.

Long running syncs
  • Resolved

    After monitoring the fix implemented we have resolved the issue.

    The issue occurred under certain conditions and caused syncs to to not be properly retried.

    Thank you for your patience as we investigated this issue and we apologize for any inconvenience.

  • Monitoring

    We believe we have found the root cause and have implemented a fix. We will be monitoring the results.

  • Investigating

    We are still seeing instances of these long running syncs and failures with "Setting attempt to FAILED because the temporal workflow for this connection was restarted, and existing job state was cleaned.". We are continuing our investigation and will add updates as we have them.

  • Monitoring

    We have been monitoring the results over the weekend and would like to continue monitoring throughout the day.

  • Monitoring

    We implemented a fix and are currently monitoring the result. Any sync affected will show as a failed sync but the next scheduled sync should run as expected.

  • Identified

    We have identified an issue that is causing syncs to run longer than expected. We are taking action to address these long running syncs.

    Thank you for your patience as we work to resolve the issue.

Long Running Syncs
  • Resolved

    The team identified and resolved an issue that caused some syncs to run for longer than expected. All impacted syncs have been restored to a working state.

Slow UI Response Times
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    We have identified the issue and rolled-back changes. We are currently monitoring the result.

  • Investigating

    We are currently seeing slow response times in the UI. This is not affecting any syncs at this time.

Portal.Airbyte.com is Inaccessible
  • Resolved

    This incident has been resolved.

  • Identified

    Portal.Airbyte.com currently returns a 404 error. We have identified the issue and are working towards a resolution.

Unable to Sign Up for Airbyte Cloud using OAuth
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Investigating

    We are currently investigating an incident where users cannot sign up for Airbyte Cloud via OAuth through Github or Google.

    We apologize for the inconvenience and hope to have this resolved soon.

Access Management Page Inaccessible after Inviting Users to Workspace
  • Resolved

    This issue has been successfully resolved. You should now be able to invite new users to your workspace.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

    Please reach out to Airbyte Cloud Support if you have any questions or concerns.

  • Investigating

    We are currently investigating an incident where a workspace's access management page becomes inaccessible after inviting a new user to the workspace.

    We recommend users to hold off on inviting any new users to your workspace until the issue has been resolved.

    We apologize for the inconvenience and hope to have this resolved soon.

Source: Bing Ads SSL: CERTIFICATE_VERIFY_FAILED
  • Resolved

    The issue has been successfully resolved.

    Failed request due to failure in validating the Bing Ads API SSL certificate should now be retried automatically and should not cause the sync to fail.

    If your most recent sync failed, we expect the next sync to succeed, but you may still experience some transient errors due to Bing Ads’ API occasionally issuing invalid certificates.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Identified

    The team has identified that this is due to a certificate error when communicating with the Bing Ads API. We are currently working on a fix for this incident.

  • Investigating

    Users with the Bing Ads connector are currently failing with an SSL: CERTIFICATE_VERIFY_FAILED error. We are investigating this incident.

US & EU data plane failures
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Due to a configuration error, some users were allow-listed into a trial feature. This caused some syncs to fail. We have since rolled back this configuration error.

    We do not anticipate future problems from this incident and are currently working on a fix for this trial feature.

  • Investigating

    We noticed numerous connections in both US & EU data planes are failing. We're currently investigating this incident.

Airbyte Cloud Inaccessible
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Identified

    We have found the root cause of the issue and are working hard on a fix. Thank you for your patience as we work towards resolving this issue.

  • Investigating

    We are still actively investigating this incident. We have seen some instances of stuck syncs.

  • Investigating

    We are currently investigating this incident. We apologize for the inconvenience and thank you for your patience.

Apr 2023

Manual Syncs Unable to Start
  • Resolved

    The issue has been successfully resolved. All systems are functioning as intended.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    We believe that we have addressed the manual sync issue. All systems appear normal and currently monitoring.

  • Identified

    Manual syncs will not currently start. We are working hard to fix this issue. We anticipate we will have this issue resolved in around 30 minutes.

Airbyte Cloud Inaccessible
  • Resolved

    We have fixed the internal networking error. During this outage syncs failed to start and the web was inaccessible.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We unintentionally recreated a necessary networking component. While this component was being recreated internal traffic was disrupted. We have finished recreating this networking component and expect the system to recover soon.

  • Investigating

    We are currently investigating this incident.

    We will provide updates ASAP

Sync Failures in EU region
Sync Failures with Postgres Source
  • Resolved

    A fix has been deployed for the Postgres Source Connector and this incident has been resolved. All syncs previously impacted should now complete successfully.

  • Monitoring

    Recent changes to the postgres source connector caused it to fail in some cases.

    We have reverted the changes and are verifying that the issue no longer occurs.

Sync Failures
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    We implemented a fix and are currently monitoring the results.

  • Investigating

    We are currently investigating elevated sync failures. Thank you for your patience as we dig into the issue.

Sync Failures in US Data Plane
  • Resolved

    The issue has been successfully resolved.

    Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    There was a configuration issue with our most recent deployment.
    Many syncs were unable to start because of this configuration issue. We have rolled back the configuration change. We believe this will fix all of the ongoing issues, but we are monitoring syncs.

Missing Fields from Raw Tables
Sync Failures Due to Resource Limitation
  • Resolved

    This incident has been resolved. We have reverted the change that was causing some syncs to fail. All systems should be working as normal again.
    If your sync has failed, retrying your sync should succeed.

    If you are still experiencing any issues please reach out to Airbyte Cloud Support.

  • Investigating

    We are seeing a resource limitation on a new configuration for our syncs.

    We are rolling back the change but expect some syncs launched before this rollback to fail. Retrying your sync may succeed.

    We are currently investigating this incident. Thank you for your your patience while we work to resolve this issue.

Updating our GCS Production Data Plane
  • Completed
    April 20, 2023 at 2:26 PM

    Maintenance has completed successfully. There should not be any noticeable impact to customers or to their sync jobs.

  • In progress
    April 20, 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    April 20, 2023 at 2:00 PM

    On Thursday April 20th from 7AM Pacific to 8AM Pacific we will be updating our GCS data plane.
    If syncs are triggered during this time there is possibility for and interruption of sync jobs. Any interrupted sync job should automatically retry without need for intervention.

    Please reach out to Cloud support via live chat or the Support webform in the platform for any questions.

    Airbyte Team

Amplitude Source: Memory issues - Source process exit with code 137
  • Resolved

    The issue has been successfully resolved. Thank you again for your patience as worked this issue to resolution and we apologize for any inconvenience this issue might have caused.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are currently working on deploying a fix for the Amplitude connector.

  • Identified

    We are continuing to work on a fix for this incident.

  • Identified

    We discovered an issue with a handful of users using the Amplitude source connector.

    It appears that some connections are running into memory issues. Our team is currently working on fix for this issue.

Apr 2023 to Jun 2023