Airbyte - Notice history

All systems operational

Data Sync - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 99.88%Dec · 99.89%

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Oct 2022
Nov 2022
Dec 2022

WebApp - Operational

100% - uptime
Oct 2022 · 99.44%Nov · 100.0%Dec · 99.93%

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Oct 2022
Nov 2022
Dec 2022

Notifications - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
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Normalization - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Airbyte Homepage (Airbyte.com) - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Third Party Component - Operational

Airbyte API - Operational

100% - uptime
Oct 2022 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2022
Nov 2022
Dec 2022

Connector Builder - Operational

Notice history

Dec 2022

EU Data Plane Down
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We have identified the root cause and are working on a fix.

    Thank you for your patience as we work towards a resolution.

  • Investigating
    Investigating

    Syncs using the EU data plane are currently failing.

    We are currently investigating this and will be updating as we progress.

Sync Failures
  • Resolved
    Resolved

    On December 15th from 2:49PM PST to 5:22PM PST we experienced an issue causing syncs to fail.

    We determined this issue was cause by an update to normalization causing syncs to ultimately fail.

    This issue has since been resolved.

    We thank you for your patience as our teams worked to resolve this issue.

API Connector Failures
  • Resolved
    Resolved

    This issue has been resolved. If your most recent sync failed, we expect the next sync to succeed.

    We apologize for the inconvenience and thank you for your patience as the team worked to resolve the issue.

  • Identified
    Identified

    We have identified the below connectors that have been affected by this issue:

    - BigComerce
    - Gitlab
    - GitHub
    - Snapchat Marketing
    - Metabase
    - Monday
    - Pinterest

    We are working now to revert and will update as that is complete.

  • Investigating
    Investigating

    We have detected an issue that affects some API connectors that use HttpStreams that have versions published on or after 12/12. We believe this is causing failures and are working now to resolve the issue. Updates will follow here as soon as we have them.

    Thank you for your patience.

Kubernetes cluster update.
  • Completed
    December 13, 2022 at 1:56 PM
    Completed
    December 13, 2022 at 1:56 PM

    Maintenance has completed successfully.

  • In progress
    December 13, 2022 at 10:00 AM
    In progress
    December 13, 2022 at 10:00 AM

    Maintenance is now in progress

  • Planned
    December 13, 2022 at 10:00 AM
    Planned
    December 13, 2022 at 10:00 AM

    We are planning for a scheduled maintenance during that time.

Sync Failures
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating an issue with sync failures.

    We are seeing pod failures and are looking into the root cause.

    We apologize for the inconvenience and we thank you for your patience as we did into the issue.

Nov 2022

Replication Failures
  • Resolved
    Resolved

    The issue we encountered has been resolved.

    The issue started today around 12:02PM PST and was due to a misconfiguration which caused replication to begin to fail.

    The issue was resolved at 1:55PM PST.

    If your most recent sync failed, we expect the next sync to succeed.

    Apologies for any inconvenience and thank you again for your patience as we worked to resolve this issue.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We believe we have identified the root cause and we are working on a fix.

    Thank you again for your patience!

  • Investigating
    Update

    We are still investigating this issue and determining the root cause for these replication failures.

    Thank you for your continued patience as we look to find a resolution.

  • Investigating
    Investigating

    We are currently investigating an issue related to replication which is causing syncs to fail.

    Updates will be posted here on our status page.

    Thank you for your patience as we investigate this issue.

Google Ads Syncs Failing
  • Resolved
    Resolved

    This issue has been resolved. If your sync has failed, please refresh your source schema and reset your connection.

    Thank you for your patience while we worked to fix this issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We have identified an issue caused by a recent update to the Google Ads source connector that will cause syncs to fail. We are working to resolve this issue and will update once a fix has been deployed.

Google Sheets Syncs Missing Rows
  • Resolved
    Resolved

    The Google Sheets issue is resolved, and we will be sending emails to all affected customers. Thank you for your patience!

  • Identified
    Identified

    We have identified a potential fix. We will be downgrading the Google Sheets connector as a short term work around. We are testing this change internally before releasing into production. We anticipate landing a fix for the Google Sheets connector in about 2 hours. We will email any affected customers with steps for remediation.

  • Investigating
    Investigating

    We are aware of an issue with syncs involving Google Sheets. We are still investigating the root cause. At this time we are aware that in some cases some rows will not be synced. This failure is silent. We will update this page when we have more information. Thank you for your patience while we address this.

Oct 2022

High Job Failure Rates.
  • Resolved
    Resolved

    We tracked the source of the incident to one of our vendors and it has now been resolved. If you see errors, please retry your syncs.

  • Investigating
    Investigating

    We are noticing high job failure rates and are currently investigating.

Maintenance Window
  • Completed
    October 18, 2022 at 9:25 AM
    Completed
    October 18, 2022 at 9:25 AM

    Maintenance has completed successfully.

  • In progress
    October 18, 2022 at 9:00 AM
    In progress
    October 18, 2022 at 9:00 AM

    Database upgrade. Service degradation maybe faced, e.g. planned syncs will not happen.

  • Planned
    October 18, 2022 at 9:00 AM
    Planned
    October 18, 2022 at 9:00 AM

    Database upgrade. Service degradation maybe faced, e.g. planned syncs will not happen.

1 Failure Due to Temporal, Then Success
  • Resolved
    Update

    Update:

    The errors on the failure will look like this:

    `Failure Origin: airbyte_platform, Message: An internal Airbyte error has occurred. This sync will need to be retried.`

    `Additional Failure Information: Setting attempt to FAILED because the temporal workflow for this connection was restarted, and existing job state was cleaned.`

  • Resolved
    Resolved

    We have identified an issue that occurred on 10/5/22 from about 3-4PM that caused syncs to fail once - due to temporal issues and then succeed again after. If since that 1 failure, your connection has not synced again, you may re-trigger (no reset needed) and you should see success.

    If your sync after the 1 failure did NOT succeed, please reach out to Technical Support via in app-chat.

    Thanks!

Resets on Connections with Incremental Append Streams Might have Duplicate Data in the Final Tables
  • Resolved
    Resolved

    The team has pushed an update that will allow resets to correctly remove data in the final tables for streams with Incremental | Append sync modes.

    If you see duplicate data in your destination and you had Incremental | Append sync, running a reset will remove those duplicates and run a fresh, from scratch, sync. Please reach out to Cloud support via in-app chat or in-app webform if you need to run a reset due to this issue and credits will be reimbursed.

  • Identified
    Identified

    We have identified an issue that affects connections being reset that have incremental append sync modes, where final tables are not being reset and duplicate data may be present.

    This issue was introduced on September 13th and is actively being fixed.

Oct 2022 to Dec 2022

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